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Vodafone Qatar
تعلن عن توافر العديد من الوظائف منها وظيفه :Core & Cloud Domain Engineer
وفيما يلي عرض للوظيفه وشروط التقديم و رابط التقديم للوظيفه.
Job Details
Business AreaNetworks
Preferred Candidate
Job Description
Core Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements. He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc. Core domain, troubleshoot end users complains , escalate to next level for resolution after basic predefined troubleshooting methods , perform periodic health checks and KPI reports.
Key accountabilities and decision ownership
- Responsible for 24X7 monitoring of Core Switching network. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required.
- Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
- Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis.
- Support for pre and post heath check for any major network changes for Core domain (PS/IMS/CSDB/STP/DRA/PCRF) and any other domain based on the request. Support L2 engineers Resolve end users complains for Data traffic.
- Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them.
- Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for Core domain aligned using ITIL process.
- Post-event Investigation & Maintenance Administration.
- Performance Monitoring & Reporting
- Performance Analysis & Management
- Change Management
- Work Order Approval & Management
- Overall GNOC Management
Skills
Core competencies, knowledge and experience
- Knowledge in Nokia product CMG, CFX500 / SBC/ UDM, Nokia CSD /PCRF/DDE/STP etc, with knowledge of Nokia cloud band products (CBIS, CBAM & CBND) is a major plus.
- Previous working experience in network operations center (NOC) will be an advantage.
- Knowledge of Linux/Unix systems, Server HW, Architecture, Virtualization.
- Preferably ITIL foundation certified with good understanding of ITIL Service Operation like Incident Management, Problem management etc
- Good background of Packet Core flows (4G & 5G (NSA + SA standards). Basic knowledge on Roaming & interconnect
Must have technical / professional qualifications
- Bachelor in Computer Engineering Telecom/Data or relevant major.
- Preferred minimum 4 years of experience in Telecom networks
- IP knowledge is advantage (CCNA certification).
- Knowledge on Telco cloud networking, Network Functions Virtualization (NFV) and software defined networking (SDN) will be add-on.
- Team player with ability to develop and maintain strong relationships
- للتقديم علي الوظيفه اضغط هنا
Siebel CRM Specialist Vodafone qatar
Job Description
As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....
- Assess, design and implement new products & services through different Releases on Oracle Siebel Open UI, Mass Market & EBU CRM to ensure reaching the required business needs.
- Lead and handle the development team resources (Vodafone or third party resources) in the Agile project, to ensure the delivery is on time and of high quality, as aligned with domain manager.
- Supervise and assign PBIs to the team and its progress.
- Lead the requirement assessment of Open UI impacts for usual business projects.
- Ensure the Siebel Open UI team adheres to the industry best practices and design guidance provided by domain manager.
- Closely work with Scrum master and product manager of the agile team for sprint and deployment planning
- Train the new resources in the team on the existing technical framework and functionalities.
- Support test teams, and business product managers throughout testing phases of the releases.
- Support deployment including writing deployment guides, raising RFCs.
- Collaborate with the rest of the team to design & implement capability enhancements.
- Report & highlight to CRM Domain manager any risks or issues in design and build.
- Support operations team in analysing issues reported in live environment
- Delivering required business & technology releases according to schedule and with quality meeting Vodafone’s standards.
- Prepare all the needed RFCs and Change requests for Service Management according to the SLA.
- Ensure all documentation with respect to high and low level designs is complete and following the quality standards and guidance set by domain manager.
- Highlights any risk or issue that may affect in progress and delivered design and performance of the system.
Skills
Bachelors Degree in Engineering or Equivalent
- 8 to 12 years’ experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.
- Workshop facilitation and requirements management
- Team leadership
- Business benefits and ROI delivery focus
- GUI thought leadership
- Customer experience centred analysis
- Innovative thinking for user-interfaces
- User centred design
- HTML
- Javascript
- CSS
- Enterprise Application Integration (EAI)
- Enterprise Integration Manager (EIM)
- Configuration, scripting and workflow (CSW)
- Technical degree or equivalent.
- Oracle Siebel certification (desired).
- Software development background.
- Either completed Siebel Open UI Foundation Course
- Use of timelines.
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Customer Experience-administration assistant
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