Vodafone Qatar

Core Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements. He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc. Core domain, troubleshoot end users complains , escalate to next level for resolution after basic predefined troubleshooting methods , perform periodic health checks and KPI reports.

Key accountabilities and decision ownership 

• Responsible for 24X7 monitoring of Core Switching network. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required.
• Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting. 
• Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis.
• Support for pre and post heath check for any major network changes for Core domain (PS/IMS/CSDB/STP/DRA/PCRF) and any other domain based on the request. Support L2 engineers Resolve end users complains for Data traffic.
• Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them. 
• Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for Core domain aligned using ITIL process. 
• Post-event Investigation & Maintenance Administration. 
• Performance Monitoring & Reporting  
• Performance Analysis & Management  
• Change Management  
• Work Order Approval & Management  
• Overall GNOC Management

Core competencies, knowledge and experience 

• Knowledge in Nokia product CMG, CFX500 / SBC/ UDM, Nokia CSD /PCRF/DDE/STP etc, with knowledge of Nokia cloud band products (CBIS, CBAM & CBND) is a major plus. 
• Previous working experience in network operations center (NOC) will be an advantage. 
• Knowledge of Linux/Unix systems, Server HW, Architecture, Virtualization. 
• Preferably ITIL foundation certified with good understanding of ITIL Service Operation like Incident Management, Problem management etc 
• Good background of Packet Core flows (4G & 5G (NSA + SA standards). Basic knowledge on Roaming & interconnect

Must have technical / professional qualifications 

• Bachelor in Computer Engineering Telecom/Data or relevant major. 
• Preferred minimum 4 years of experience in Telecom networks 
• IP knowledge is advantage (CCNA certification). 
• Knowledge on Telco cloud networking, Network Functions Virtualization (NFV) and software defined networking (SDN) will be add-on. 
• Team player with ability to develop and maintain strong relationships
• للتقديم علي الوظيفه اضغط هنا 
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